Last Updated: March 2025

At Alsherief, we strive to provide high-quality products and excellent customer service. If you are not fully satisfied with your purchase, you may request a return or refund under the conditions outlined below.

---

1. Return & Refund Eligibility

We accept returns and refunds within 30 days of receiving your order if:
✅ The item is unused, in its original packaging, and in resellable condition.
✅ The item arrived damaged, defective, or incorrect.
✅ You received the wrong product or a missing item.

---

2. Non-Returnable Items

The following items cannot be returned:
❌ Items that have been used, washed, or damaged by the customer.
❌ Personalized or custom-made products.
❌ Items marked as "Final Sale" or "Non-Returnable" at checkout.

---

3. Return Process

1️⃣ Contact Us: Email info@alsherief.com with your order number and issue details.
2️⃣ Approval & Instructions: Our team will review your request and provide return instructions.
3️⃣ Ship the Item: Return the product to the provided address (return shipping costs are the buyer’s responsibility unless the item is defective or incorrect).
4️⃣ Inspection & Refund: Once received and inspected, we will process your refund within 7 business days to your original payment method.

---

4. Refund Processing Time

• Refunds are issued within 7 business days after approval.
• The time it takes for funds to reflect in your account depends on your bank/payment provider.

---

5. Exchange Policy

• We offer exchanges for defective or incorrect items.
• If you wish to exchange for a different product, please return the original item and place a new order.

---

6. Contact Us

For any return or refund inquiries, reach out to us at:

📍 Address: 128 City Road, London, EC1V 2NX
📧 Email: info@alsherief.com
🌍 Website: www.alsherief.com

By making a purchase, you agree to our Returns & Refund Policy. Thank you for shopping with Alsherief! 😊